Refund and Cancellation Policy

1.1 Every resort week booking on ETS Luxury Travel is protected by the Check-in Hold escrow protocol. When a reservation request is accepted by the deeded timeshare owner, the traveler’s funds are placed directly into an independent escrow account. Funds remain secured until check-in is confirmed at the resort front desk.

1.2 This policy defines the rights, timelines, and refund percentages applicable when either a traveler or an owner initiates a cancellation of a confirmed reservation.

2.1 Refund eligibility is determined by the number of calendar days between the date cancellation is formally requested and the scheduled resort check-in date (Saturday 16:00 HST).

2.2 Resort-collected hospitality fees (e.g. daily parking, local transit taxes) are paid directly to the resort upon arrival and are never charged or retained by ETS.

3.1 Because timeshare reservations are matched directly to recorded deeds, owner cancellations are strictly regulated. If an owner cancels a confirmed reservation at any point, the traveler receives an immediate 100% refund of all funds paid.

3.2 The cancelling owner will incur a re-booking penalty and temporary suspension of verified host status until deed credentials are re-audited.

4.1 In the event of official resort closure due to severe weather, natural disaster, or mandatory evacuation, reservations are cancelled with a full 100% refund to the traveler.